A Customer is the Most Important Visitor….5 Valuable Points to Remember

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September 29, 2014

By: E. Rucker

CustomerServiceQuote

Let’s break this quote down, shall we?

*A customer is the most important visitor, on our premises. How many of you understand that, without your customers, you have nothing? The customer, or guest (if you work in a hotel, but we will use customer here on out), is the most important person at your job. Why would you treat them as if they do not matter? As if they do not count? Do you want them to return? Isn’t that your goal…repeat customers? You should act accordingly because PERCEPTION is in the eye of the customer! Their PERCEPTION is your REALITY.

*He is not dependent on us. We are dependent on him. Re-read this statement. When it comes to spending their money, a customer has various choices. They can choose to shop with you or they can go elsewhere. Why? Because they really do not need you. BUT…..guess what? YOU NEED THEM!!! You need them so that your employer (or your business, if you are a business owner) can stay in business and for you to continue to have a paycheck. Get it?

*He is not an interruption on work. He is the purpose of it. How many times have you gone to a place of business and encountered a customer service representative and you felt as if you were in their way…that you were “bothering” them and preventing them from doing their job? Really? I’m sure you’ve felt the way that others have felt: “It’s your JOB to assist me when I need assistance. If you don’t like dealing with customers and want to help, you are in the wrong line of work.” If you are an introvert, extremely shy, aren’t people-friendly or customer-oriented, you might want to think about finding employment elsewhere. Why? Because customers can tell when an employee is not really “feeling” their job. It shows through. You must ALWAYS remember that you are there to help the customer and nothing is more important than that.

*He is not an outsider to our business. He is a part of it. We can’t stress this enough. Your customer is NOT an outsider. The customer is a BIG part of your business and you should treat them as such. Show them that you appreciate their business. Treat them like a part of the family that you call your place of employment. It’s almost a guarantee that they will keep returning.

*We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do it. Having the attitude that you are doing the customer a favor is simply the worst attitude to have, no matter what industry you work in. We recently came across an employee who displayed this very attitude…that he was doing the customers a favor by being on duty. Remember: the customer’s perception is your reality! The customer felt that this was how the employee felt. Can you imagine how many other customers were feeling this way but chose to remain silent? Huge mistake! That is no way to treat someone who is extremely valuable to the company. Always remember that they have options. Guess what one of their options are….to take their business (and money) elsewhere!

CustomerServiceGlobeSo, the next time you are waiting on a customers, smile at them and let your smile flow through your every being as you be of service to THEM!

Like this post? Feel free to like, share, and/or comment below. We LOVE feedback!

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

The importance of time management to an Entrepreneur

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October 1, 2014

Welcome to Nadia’s Corner! Nadia Arain writes for Diamond Hospitality’s blog on a monthly basis and we’re sure she will delight you (as she’s delighted us!) with her charm, wit, intelligence, and knowledge. See at the end for her bio and be sure to visit her website.

Please enjoy this latest article!

Note: Although this article is aimed at the Entrepreneur, there are a lot of good points that can be learned for those who have 9-to-5 jobs. ~DHSI

NadiasCornerThe one secret that most seasoned entrepreneurs tell those who start to climb the ladder is to be mindful of their time. Of course, starting out as a rookie in the business world often means that we are often too busy mentally masturbating to motivational videos and self-help books, than actually having the real deal, which is executing business.

So why is time management so damn important to us ? Simply put, because now you own your time. As an employee, your employer owns your time (hence owns you). Anyone that owns your time, owns you and that is the cold, hard truth everyone knows however it takes a strong heart to accept it. As an employee, you can mess around at work, coast by the bare minimum and get paid at the end of the month. As an Entrepreneur, that is off the cards. Unless your business is built on rock solid foundations, it is often impossible to determine when the next time money will hit your account will come and where from. Which is why your time is all you have in this world. I have a favourite saying by Honore de Balzac, French Author and Playwright in which he says “Time is the sole capital of those who only have intelligence as their fortune”. A lot of the time, people will be content to waste your time, because they are content to waste their own. This is something you need to put a stop towards. There are two major instances where you need to regulate time as follows.

StopCheckingPhoneLimit your phone time. Thanks to social media, whatsapp, texts and the phone ringing for a friend looking for a “catch up”, there are a gazillion distractions in an Entrepreneurs day that prevent them from completing the work they are supposed to. Switch off your phone whilst doing work, in client meetings and anything that requires your full attention. If you need to take an urgent call, at the start of the call, let the person know you have X amount of minutes and tell them you will be ending the call promptly. That way you have absolutely no room to negotiate more of your time to waste.

Be selective of who you associate with. If you are an Entrepreneur, it is often wise to associate with other entrepreneurs for the very reason, that they respect and SurroundYourselfhonour your time. They are also productive, busy folk who will understand when client meetings come before a dinner and won’t whinge and moan that you “work too hard”. The type of people you keep around you directly affects how far you get in life. Yes, as you ascend, you will by default leave people behind. That is modus operandi when it comes to Success. If that makes you uncomfortable, then perhaps you should reconsider your path on Entrepreneurship.

When you are building and running your business, the last thing on your mind is “free time”. The only free time you will be having is perhaps a nice day off to catch up with relaxing and resting as well as sleeping. Please do not let people who don’t respect your time, into your life.

What do you think? Great advice, or what? Do you have any tips about time management that you want to share? Use the comment section below. Feedback is greatly appreciated!

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as motivating, uplifting & inspiring posts. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

About the Author

Nadia Arain is a Heart Centric Business Woman and Spiritually Conscious Entrepreneur who is a partner in dynamic growth for Spas and Salons by using life and spa liberation to catapult your lifestyle from AVERAGE To AMAZING. She is a previous day spa owner, Published Author, Business Mentor and Copywriter, She is the current Founder and CEO of The Spapreneur Consulting and her niche is Marketing and Cash Flow systems to have spas running smoothly at all times as well as being Co-Founder of HUSTLE AND FIRE : Unleash Your Passion. Her published titles include The 21st Century *Spartanite, Spa Marketing Success and His Commitment Blueprint.

Discover more of her magic for your spa at http://www.the-spapreneur.com today.

7 Hotels That Are So Cool, They’re Their Own Destination

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September 26, 2014

MiraIt’s typical for four- and five-star hotels to offer the very best in luxe amenities, accommodations and services. More than likely when you’re a guest, you’re guaranteed the kind of upscale experience that you’ve grown accustomed to. But maybe, just maybe, instead of booking your normal go-to hotel on your next trip, maybe it’s time to get more creative with your stay. We’ll even get you started with our list of eye-catching hotels that range from fashionable designer-owned properties to incredibly decked out resorts and superbly inventive designs. (Photo Courtesy of The Mira Hong Kong)

Hotel Habita Monterrey – Monterrey, Mexico

HotelHabitaBlack, white, grey and nothing more; Hotel Habita is minimalistic (to say the least). Inside a massive concrete circular structure, Hotel Habita features jaw-dropping 360-degree views and twin rooftop pools. Clean lines abound and a Japanese-style encompasses the property with beds resting on the floor. Since it sits in the middle of the city’s social hot spots, it’s a great place to experience Mexico’s nightlife. Can you imagine walking into this hotel in a red dress? Sounds like a good idea to me. (Photo Courtesy of Hotel Habita Monterrey)
Hotel Le Belleschasse – Paris, France
BelleschasseIt’s been described as a whimsical hotel with a flamboyant and bohemian spirit. How can you pass that up? Designed around Couturier Christian Lacroix’s vision for a Parisian boutique hotel, Hotel Le Belleschasse was born. Wander through the halls and get inside Lacroix’s imaginative head as you discover this psychedelic property dressed in baroque overtones. Eclectic and modern, the mismatched velour, lime green bathrooms, leather armchairs and quasi-neoclassic art create an atmosphere that is anything but traditional. (Photo Courtesy of Hotel Le Belleschasse)
Palazzo Versace – Queensland, Australia
PalazzoVersace is a household name among those who know fashion; and its luxurious and opulent styles made their way onto the hotel scene in 2000 with the world’s first fashion-branded hotel. Expect glitz and glamour at every turn with every detail shouting Versace. A waterfront setting, marble and mosaic, vaulted ceilings (hand-detailed in gold) and antique chandeliers, Palazzo Versace is exuberant and beautifully showy. It has also have host to celebrities such as Paris Hilton, Kate Hudson, Owen Wilson and The Rolling Stones. (Photo Courtesy of Palazzo Versace)
The Mira Hong Kong – Hong Kong, China
TheMiraThe edgy Mira Hong Kong is iconoclastic and distinct; boasting a hotel for the young-at-heart modern traveler. Trendy meets innovative at the seductive open-air Room One lounge where guests can sip on cocktails on scattered cabanas. Guestrooms and suites come furnished with Arne Jacobsen egg chairs and unique themes in each option. Notably, Suite 507 is designed by Miami-based Charles Allem and offers a private garden terrace. The best part? Accommodations come with a mobile phone that works throughout the city. (Photo Courtesy of The Mira Hong Kong)
Hotel Marqués de Riscal – Elciego, Spain
HotelMarquesThe renowned architect Frank Gehry has done it again. Underneath a jumbled mix of silver, gold, and pink metals, Hotel Marqués de Riscal emerges as one of the most avant-garde hotels around. Gehry’s signature flashy style is imprinted onto the hotel, so much so that guests have to walk through a glass-enclosed bridge inside a hill before reaching guestrooms. Situated in the middle of Spain’s wine country La Rioja, daily wine tours and activities are available, including spa treatments utilizing grape juice.
(Photo Courtesy of Hotel Marqués de Riscal)
Uxua Casa Hotel – Trancoso, Brazil
UxuaAlong the shores of the Bahia Coast, Diesel’s creative director designed 10 private bungalows constructed from organic and recycled materials to encapsulate the characteristics of its surrounding fishing village. Originally fishermen’s cottages, the converted Uxua Casa Hotel makes its destination the focal point with the use of local products and cultural design elements. Guests can choose to stay in the romantic Tree-House or opt for one of the six casas in the secluded lush gardens. Rustic elements mix with contemporary design while breezy outdoor spaces easily merge into indoor spaces; creating an ambiance that has been coined ‘rustic modernism.’ (Photo Courtesy of Uxua Casa Hotel)
Emirates Palace – Abu Dhabi, United Arab Emirates
EmiratesPalaceFirst off, it’s a palace. So there’s that. Covered in marble and gold from end to end and boasting a cupola, 1,001 Swarovski crystal chandeliers and sitting on a 1,100-yard property, you could say Emirate Palaces is awe-inspiring. The $3 billion hotel takes the cake for over-the-top accommodations, but that’s to be expected in a place where five-star camel rides are offered. The Moroccan décor inside the rooms is brought to life with bright mosaics, buttery wood and richly decorated duvets. If you’re hungry, stop in for an edible gold dessert or grab a gold bar in the vending machine, because, why not? (Photo Courtesy of Emirates Palace)
Are these AMAZING or what?! Ever been to these locations? After seeing these, do you think you MIGHT want to go? We sure would!
Let’s continue to shine, Everyone!
~DHSI
If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!
About the Author
Nicolle Monico

The Pursuit of Happiness

Diamond Hospitality:

An oldie but goodie: The Pursuit of Happiness! It’s a choice to be happy! ~DHSI

Originally posted on Diamond Hospitality's Blog:

…Maybe that’s the problem.

Pursuing happiness is like chasing a rainbow. The faster we go, the harder we try, the farther off it becomes.

I have learned that happiness is not a pursuit— it’s a choice. Happiness is a state of mind, obtainable at any time, in any moment of your choosing.

Licking a cone of creamy vanilla Häagen-Dazs makes me happy. But if someone knocks the cone out of my hand, I’m no longer happy. Happiness can be fleeting and unstable, like that ice cream cone. It’s really just a temporary sensation of pleasure, like entertainment, shopping, eating or sex.

Our beliefs about what will make us happy are heavily influenced by other people, Hollywood or commercial media. We race along this “hedonic treadmill” perpetually feeling like something is missing, like happiness is one toy, one trinket or one promotion away, but always just beyond our reach.

And still…

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The Top 5 Things You Should Never Do At Work

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I had an 18-year corporate career in publishing and marketing that was highly successful on the outside, but on the inside, it was not. I rose to the level of Vice President and managed multimillion-dollar budgets and global initiatives, but throughout my career, I faced a number of excruciating experiences of gender discrimination, sexual harassment, work-life balance failures, chronic illness and exhaustion, being sabotaged and betrayed by colleagues, and the continual nagging feeling that I was meant for different work (but simply couldn’t figure out what it was – here’s more on that story).

And I made a great number of huge mistakes. I did some important things right too, but my missteps were legendary (at least in my own mind). When I look back on my 30 years of working, and the careers of the hundreds of folks I train, coach and teach, five blunders stand out from all the rest as the most negative, damaging, and irreversible in your career and professional life.

The 5 things you should never do at work are:

1. Speak, behave or quit out of rage or revenge

Most people spend more hours at work than anywhere else, so it’s normal and expected that we will experience the full gamut of emotions while engaged in our Ragework. I’m all for bringing our whole selves to work as well, and being as authentic, honest, and transparent as humanly possible at our jobs. That said, I’ve watched the inevitable destruction of losing control of your emotions and acting out rashly and impulsively from rage or despair.

For example, in my early 20’s, I screamed an obscenity at the top of my lungs to my boss who I felt was harassing me, and I did it in front of the entire office. He had no choice but to fire me. Thankfully, I had another job offer in the wings so the damage was not too serious. While it felt fantastic (for one split second) to swear at him, what has stayed with me over time is the shock and shame of how out of control I felt during that time. I vowed never to lose it like that and act out of rage or fury again. If you act impulsively and rashly at work, you will likely lose much more than your self-respect.

2. Backstab your colleagues

I’m astounded at how many people today feel completely comfortable ridiculing, disparaging or undermining their colleagues, co-workers and even their friends. I used to be that kind of person – talking behind someone’s back if I felt they were backstabbingbehaving poorly, meanly, or less than professionally. I learned later (in my therapy training) that this is called triangulation – telling a third party about something that makes you anxious or upset instead of dealing with it head on with the individual in question. Why do we do that? Because we lack the courage and fortitude to address the problem directly, or we feel it just won’t work out if we do. It relieves our anxiety to share the problem, but it does nothing to resolve it.

Other folks may call this “gossip” (gossip, by the way, is another “must not do” in the workplace). But backstabbing your colleagues is a special brand of negative behavior because it aims to hurt. And when you desire to hurt others, it will be you who suffers. In one job, I backstabbed a colleague because it seemed that she received all the accolades, promotions and perks because of her beauty and her obsequiousness to our bosses. All of that might have been true, but trying to take her down behind her back didn’t work. That behavior never will, in the long run. You’ll only embarrass and humiliate yourself and it will come back around to bite you eventually.

3. Lie

We tell lies most often when we think that the truth will hurt us somehow, or when we want to avoid facing the consequences of our truth. The problem with lying is two-fold: 1) When you tell yourself you’re not capable of facing reality or dealing with the consequences, you make yourself right – you’ll grow less powerful, capable, bold, respectable, and trustworthy over time, and 2) the lies you tell must be perpetuated, which is exhausting and drains you from vital energy you need to reach your fullest potential.

lies

If you have told lies at work – about your skills and talents, experience and background, about the status of work you’re overseeing, or about who you are and what you are capable of, I’d highly recommend taking a long, hard look at what you’re afraid of, and instead of keeping up the front, get in the cage with those fears and begin working through them.

4. Proclaim that you’re miserable

Just the other day, I was talking to a former client who had marched into her boss’s office that week and shared that she was miserable at work and volunteered for a severance package. I’ve done that myself – been so unhappy at work that I put my hand up for a package. I didn’t get it, and neither did my client. After sharing that miserablenews and not receiving the package, you’re stuck in a deeply unsettling situation of the employer knowing you’re a terrible fit for your role. There are a few specific instances where this might be the right move, but in general, sharing that you hate your job is not the way to go.

But what if it’s the truth? My father used to say that there are 10 different ways to say anything, and I think he’s right. Phrases like “miserable,” “unhappy,” “fed up,” “ready to leave,” and “need to go” are not helpful when you’re talking to your colleagues, bosses, or HR staff.

What is the better way? Talk about what you’re great at and love to do, what you’ve accomplished, and what you’re ready for. Share your work highlights and new directions you’re excited and committed to take your career, and discuss your plans and desires for growth and change. Open the door for new opportunities at your current employer that will expand our skills, your resume and your talents. Try to find ways at your current job (where you’re already getting paid) to grow, stretch and build yourself. Explore every option available to you for becoming what you want to without walking out in anger and disgust. Your employer might very well be able to sponsor and support your growth and change, but it won’t happen if you stomp in and say “I’m miserable and it’s your fault.”

5. Burn bridges

Literally the biggest lesson I’ve learned in business is that success is all about relationships. It’s truly about who you know, and how they feel and think about you (and how you make them feel). I’m not saying that your amazing talent and skill aren’t important. Of course they are. I am saying that we don’t thrive and succeed alone. We need other people. And these people are not just our former dontburnbridgesbosses – they are people who reported to you, teamed with you, shared coffee and drinks with you, took training sessions with you, got yelled at alongside of you, and weathered tough times with you.

Every single one of your relationships is vitally important to you and your future, so craft them with care. Avoid people you don’t trust or like, but don’t burn bridges. After 30 years in business I’ve seen that there are hundreds of people we interact with daily who eventually could become our strongest allies, advocates and fans, if we protect and nurture our relationships as the key, enriching asset they are.

So tell us: What is the worst mistake you’ve made at work, and how did you recover?

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

About the Author

Kathy Caprino

Career Success Coach, Speaker, Leadership Trainer & Writer helping women build successful, rewarding careers

$150k up for grabs! Help Us Reach Our Goal of 250 votes in a Small Business Contest!!

Diamond Hospitality:

We need your help! Please take a few seconds to vote for us in this small business contest. We are all about creating jobs to put people to work so they can take care of their families. We can’t do that without a chance at winning one of the cash prizes. To move to the final round, we need 250 votes. We only have 10. Please help this small business by voting now! Thank you!

Originally posted on Diamond Hospitality's Blog:

SupportSmallBizSeptember 9, 2014

We need you to take a few seconds to vote for us!

See our press release below:

Local Business, Diamond Hospitality Services, Inc., Needs Support to be moved on to the next step for $150,000 Grant from Mission Main StreetSM Grants

Help Diamond Hospitality Grow by Voting Online Before October 17

Conyers, GA – Diamond Hospitality Services, Inc., a local hospitality recruiting company, has applied for a $150,000 grant from Chase as part of a newly launched program, Mission Main StreetSM Grants. Diamond Hospitality must submit a questionnaire outlining a business plan that will result in growth of the business and receive at least 250 votes to be eligible for a grant. Full eligibility requirements are available in the Program Rules [https://www.missionmainstreetgrants.com/rules]. Customers, fans and community members can show support for Diamond Hospitality by voting at http://www.MissionMainStreetGrants.com [https://www.missionmainstreetgrants.com/business/detail/10765] using Facebook Connect.

The voting deadline is…

View original 402 more words

$150k up for grabs! Help Us Reach Our Goal of 250 votes in a Small Business Contest!!

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SupportSmallBizSeptember 9, 2014

We need you to take a few seconds to vote for us!

See our press release below:

Local Business, Diamond Hospitality Services, Inc., Needs Support to be moved on to the next step for $150,000 Grant from Mission Main StreetSM Grants

 

 

Help Diamond Hospitality Grow by Voting Online Before October 17

Conyers, GA – Diamond Hospitality Services, Inc., a local hospitality recruiting company, has applied for a $150,000 grant from Chase as part of a newly launched program, Mission Main StreetSM Grants. Diamond Hospitality must submit a questionnaire outlining a business plan that will result in growth of the business and receive at least 250 votes to be eligible for a grant. Full eligibility requirements are available in the Program Rules [https://www.missionmainstreetgrants.com/rules]. Customers, fans and community members can show support for Diamond Hospitality by voting at http://www.MissionMainStreetGrants.com [https://www.missionmainstreetgrants.com/business/detail/10765] using Facebook Connect.

The voting deadline is October 17, 2014 and grant recipients will be selected by expert panelists. “Diamond Hospitality is striving to grow and expand by focusing on increasing its marketing and advertising to reach more of its target audience. This will enable the company to provide more jobs in the midst of a struggling economy. Receiving this grant would be an unbelievable opportunity to ensure the work of this business continues in Conyers, GA, and beyond,” said Diamond Hospitality’s owner and president, Erica A. Rucker”.

Through Mission Main Street Grants, Chase will award $3 million to small business across America. All businesses that apply for a grant and meet the eligibility requirements will receive a special offer from Premier Sponsor, Google. In addition, the 20 grant recipients will be eligible to receive a trip to Google for an exclusive small business marketing workshop with Google experts and a Google Chromebook laptop.

The 20 grant recipients will be announced in January 2015. Consumers can show support by voting for Diamond Hospitality Services, Inc. at http://www.MissionMainStreetGrants.com (https://www.missionmainstreetgrants.com/business/detail/10765) using Facebook Connect before the voting deadline on October 17, 2014. For additional details about Mission Main Street Grants visit http://www.MissionMainStreetGrants.com.

Winning this grant would allow for a bigger reach to our target audience to increase business and provide more jobs. The number of job inquiries is astounding and we wish that we could give them all a job. But we can’t. Not without having the means to reach our audience and build brand awareness about who we are and what we do. We need access to more funds to increase our marketing and advertising campaigns. Who wouldn’t want to help a small business whose sole mission is all about creating jobs for the unemployed to enable them to provide for their families?

We need your votes! We need your network’s votes! Your friends. Your family. We need at least 250 votes to advance to the next round. Please share on your social networks.

VoteMemeCAN WE COUNT ON YOU?

https://www.missionmainstreetgrants.com/business/detail/10765

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

The Controversy Over Reclining Airplane Seats

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September 5, 2014

Fight on plane over reclining seatsWe don’t know if you’ve been paying attention, but reclining airplane seats have become a hot topic these days. It has gotten so bad that flights have been diverted to remove the unruly passengers from the plane. Read below…

Today, Peter Greenberg sat down on CBS This Morning to discuss the hot travel issue right now: air rage over seats that recline, and seats that don’t…and the overall state (and size and movement) of airline seats.

Back in June, we posted a travel tip about gadgets that make it easier to sit in coach. One of the items mentioned was the Knee Defender, which Peter first reported on back in 2007. Since then, it’s been used by passengers to literally prevent the person sitting in front of them from reclining their seat.

Even frequent travelers can disagree about whether to recline or not. But the truth is, when the person in front of you reclines, you get even less space, and sometimes, no space at all.

All of this comes at a time when most airlines have been trying to add even more seats to their coach sections (translation: additional revenue). How do they do it? By removing closets, bulkheads, and in some cases, even lavatories.

At the same time, they have narrowed the width of many seats from 18.5 inches to 16.5 inches. The seat pitch (the space between the edge of your seat and the seat in front of you) has also decreased, along with the amount a seat can recline.

In some cases, it’s gone from 32 inches to 28 inches—and yes, it makes a huge difference. To compound matters, the size of OUR seats (as in butts) has increased. On average, Americans weigh 30 pounds more than we did in the 1970′s.

Watch the video from today’s segment, and learn Peter’s tips for getting some secret coach seats:

Small Seats, Short Tempers – How Airlines are Cramming More Passengers on Board

Here are a few comments on the subject:

  • If I “purchase” a seat. It is MY seat. You cannot do anything to alter it in any way any more than I should be allowed to alter yours. I build in sleep time to any flight I take. I will recline when I want to recline. You have access to just as much space as everyone else. If you need more space, then recline your seat.
  • When I take my seat and put on my seatbelt, I assess the space that my butt takes up, my arms and my shoulders. The space that is in front of me between my knees and the seat in front of me, and the space between my face and the seat in front of me. I regard that as MY SPACE and I do not intend to change MY SPACE nor do I expect anyone else to infringe upon MY SPACE. They have an equal amount as I do and they can do with IT as they please. If YOU want to sleep on your flight, do it in the evening as everyone else does but do not expect to nap in MY LAP during the day in MY SPACE.
  • I am on the fence about this. I need to recline if I’m having 5 hours or sitting; bolt upright is not an option. BUT I also am aware that I could inconvenience someone who is simply trying to eat a meal behind me if I lean back too far. So I virtually never recline all the way anymore because of this.

    I’ve had a small 13″ laptop that was STILL affected by people leaning all the way back, even when I don’t have it on the tray so that argument of getting a weak notebook does not “fly”. A tablet has a better chance.

    And why are we not blaming the greedy airlines for this mess? It’s like shrinking a cage on a group of rats and watching all of the claws come out as the space evaporates. Until they actually care about our comfort more than their bottom-lines, it’s not going to get easier for fliers.

  • I only fly to Las Vegas on Alligiant Air and their seats do not recline and that makes everyone equal and happy…

How do you feel about passengers reclining their seats in front of you? How do you feel about reclining in front of a passenger? Take our poll to let us know!

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

About the Author

Peter Greenberg
PeterGreenberg.com

Original article link: http://petergreenberg.com/2014/09/04/controversy-reclining-seats/

Thriving Thursdays: This Dad Has The Best Reason For Not Walking His Daughter Down The Aisle

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September 4, 2014

thriving-thursday-button-medSome women prefer not to have their fathers walk them down the aisle on their wedding day, but this little girl won’t even have the chance to ask. At just four years old, her father is already refusing to fulfill that role on her big day. Seem shocking? This guy isn’t just being an overprotective father who doesn’t want to give his little girl away, though.

His reason is much more amazing. Grab some tissues before hitting play. You’re gonna need them. (WE DID!!!)

So incredibly touching. Chloe is clearly a lucky little lady (We at Diamond Hospitality like to say BLESSED!).

Share Dr. Levy’s heartwarming story with your friends using the buttons below. Leave a comment to let us know how you felt after watching the video.

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

Is Paying Extra for a Balcony Cabin on a Cruise Worth It?

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August 29, 2014

Note from DHSI: So, the question is this: Is it worth it to pay extra for a cabin with a balcony? In our opinion, it is a personal preference that has a lot to do with 1. how often you plan to be in your cabin and 2. the extra cost/your budget allowances. Personally, whenever our owner, Erica Rucker, takes a cruise with her Sweetheart, they ALWAYS go for a balcony cabin. There’s just no other way to wake up in the mornings with the sun rising, or kick back in the evenings and watch the sun go down!

 

CruiseCabinCruise ships are floating resorts, where passengers can get a massage, gamble through the night or check out a Vegas-style show without ever setting foot on land.

So with so much to do, do you really need a room with a balcony?

“I think it’s usually worth it,” says Mike Driscoll, editor of industry newsletter Cruise Week. “But that depends on the cruise itself, and why you’re going.”

Of course, seafarers have to figure out if a balcony is in the budget. But Driscoll says price may not be the deterrent it once was.

A few years ago, he says, “you’d be paying double to get a balcony.” Now, cabins with balconies on a standard, seven-day cruise generally cost $100 more than those with a window, and between $150 and $200 more than a stateroom inside the ship.

If you’re sailing in the Mediterranean or to another scenic destination, the view is definitely worth the money, Driscoll says.

“If you’re doing an Alaska cruise, it’s so nice out on the balcony, watching the glaciers,” he says. “You see all the people on their balconies watching the beauty go by.”

There are those vacationers who have little use for a private deck because they’re only in the cabin when it’s lights out. And a balcony may not matter much to them.

“They’ll be out in the casino and running about most of the time,” Driscoll says. “For them, it really isn’t as important.”

TRIP LENGTH A FACTOR

Marshall Jackson, a blogger for BoardingArea who lives in Atlanta, opts for a balcony depending on the length of the trip.

If it’s at least seven nights, he says, there’s more time to relax in your own outdoor space, particularly on days the ship is not in port.

But if the cruise lasts only three or four days, Jackson says, he rarely bothers to get one.

“(It) just seems like you spend so little time in your stateroom on shorter itineraries that a balcony is a waste of money,” he says.

Ellen Davis doesn’t go much for big cruise ships, preferring river cruises where balconies are the norm. And she’s not sure a balcony on a large cruise ship is worth the extra cash just to gaze out at an endless blue sea.

“Not that it’s lacking in its own beauty,” she says of the sea. “But it falls a little flat compared to watching castles float by on the Danube, or seeing children washing down their water buffalo on the Nile.”

Davis, who works in marketing and lives in Peachtree City, Ga., says, “I’d rather enjoy the ocean from the shore, watching the waves crashing, than pay extra on a big boat.”

THE BENEFITS

Others disagree and say that having more than a window to the sea has benefits Cruisebalconybeyond aesthetics.

Brian Matos, director of sales for a supply chain services company based in Frisco, Texas, is one, saying he enjoys having his own piece of the outdoors, away from the crowds.

“It really limits the claustrophobia that sometimes comes with small cabins on a cruise ship,” Matos says. “(It’s) great to be able to sit outside late at night with a glass of wine, looking at the sea and stars.”

William Rodgers, of Martinsburg, W.Va., couldn’t agree more.

“It’s usually said that the stateroom on a cruise matters little as one is never there,” he says. But he found out differently when he and his wife, Judy, decided to book a cabin with a balcony on a cruise to the western Caribbean, including Grand Cayman Island and Belize City.

“We spent more time in the stateroom than we ever expected,” Rodgers says.

While his wife slept in, Rodgers says, he would order from room service, then sit on the balcony “reading my book, drinking a cup of coffee and watching the sun rise.

“After we returned to the stateroom in the evening, my wife and I spent time together on the balcony. It was, in her words, a beautifully romantic moment each time we were there.”

Now they’re hooked, he says. “We will never cruise without a balcony again.”

Have you ever cruised with and without a balcony cabin? What are your thoughts on both? Share in the comment section below!

Be sure to take a look at 8 Unusual Cruise Ship Balconies.

Let’s continue to shine, Everyone!

~DHSI

If you would like to unearth more secrets that you need to know about your career or your next interview, http://www.diamondhospitalityblog.com is THE place to be. We also share hospitality & travel information, as well as uplifting & inspiring posts/stories. Subscribe to our blog and share it with your network. Visit http://www.diamondhospitalityservices.com to see what we are about. We are here to help and inspire!

About the Author
Charisse Jones
USA TODAY

http://www.usatoday.com/story/travel/advice/2013/04/09/is-it-worth-it-to-pay-extra-for-a-balcony-cabin-on-a-cruise/2069029/

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